Customer service roles remain among the most in-demand jobs in Kenya, especially as companies expand their digital platforms, call centers, and customer support departments.

A reputable organization in Kenya is now hiring a Customer Service Representative (CSR) to handle customer inquiries, manage communication, and ensure clients receive excellent support.

This is a perfect opportunity for individuals who enjoy interacting with people and want a stable, rewarding job with career growth.

📘 Job Overview

The CSR will be the first point of contact between the company and clients. Your role is to ensure customer satisfaction by responding to inquiries, resolving issues, and guiding customers through company services.

This full-time position offers job stability, extensive training, and opportunities for career advancement.

🧾 Key Responsibilities

The selected candidate will handle:

1. Customer Communication

• Respond to customer inquiries via phone, email, social media, or live chat

• Provide accurate information on products and services

• Maintain a friendly and professional tone

2. Issue Resolution

• Log customer complaints and follow up promptly

• Escalate complex issues to supervisors

• Ensure fast turnaround time on all customer queries

3. Documentation & Reporting

• Record customer interactions in the CRM

• Maintain updated customer files

• Generate weekly or monthly customer service reports

4. Relationship Management

• Build positive relationships with clients

• Ensure customer retention

• Guide customers through available processes

5. Administrative Support

• Assist with bookings, orders, and follow-ups

• Support sales teams when needed

• Provide feedback to management for process improvement

📌 Minimum Qualifications

To qualify, applicants should meet the following:

• KCSE Certificate (C- and above)

• Diploma or Degree in Customer Service, Business Administration, Communication, or related field

• Excellent communication skills

• Strong command of English and Kiswahili

• Computer literacy (MS Office, typing speed, email management)

• Experience in customer service or call center is an added advantage

⭐ Required Skills

• Outstanding communication

• Listening and empathy

• Problem-solving

• Time management

• Multitasking

• Conflict resolution

• Professionalism and patience

💰 Salary Range

Customer Service Representatives in Kenya typically earn:

➡️ KSh 30,000 – 55,000 per month, depending on experience and the company’s structure.

Companies in telecommunications, fintech, and e-commerce often offer higher pay.

🎯 Benefits

Employees in this position receive:

• Medical insurance

• Paid annual leave

• Overtime allowances (if applicable)

• Transport allowance (in some companies)

• Employee wellness programs

• Performance bonuses

• Exposure to customer service systems and CRM tools

📥 How to Apply

Interested candidates should apply using any of the links below:

👉 Application Link A (Primary):
https://jobwebkenya.com/apply/customer-service-representative-2025 (replace when posting)

👉 Application Link B (Secondary):
https://jobsinkenya.co.ke/customer-service-application (replace with real link)

👉 Application Link C (Official Careers Page):
https://companywebsite.co.ke/careers/customer-service (use company’s real link)

📌 Deadline: Applications will be reviewed on a rolling basis until the position is filled.

🌟 Why This CSR Job Is a Good Opportunity

Customer service careers offer significant long-term growth. After gaining experience, you can advance to:

• Customer Service Supervisor

• Call Centre Team Leader

• Customer Experience Executive

• Operations Assistant

• Sales & Relationship Manager

• Client Success Manager

• Communications Officer

This job builds communication, people skills, and problem-solving — all essential in today’s job market.