Overview:

Technical Support Specialist at Influx

About the role:

Influx is looking for a tech-savvy, eager-to-learn individual in Kenya to join our team as a Technical Support Specialist at Influx. This role is perfect for someone who thrives in high-responsibility environments, can work independently, and has hands-on experience with Windows-based infrastructure and cloud environments.

In this role, you will be responsible for:

• Providing advanced technical support to clients via voice, email, live chat, and ticket systems;
• Troubleshooting and executing IIS restarts and web application recovery;
• Managing and maintaining virtual machines (VMs) in cloud platforms such as AWS or Azure;
• Restarting and managing Windows Services remotely;
• Operating autonomously with minimal supervision while maintaining high-quality support delivery.

This role requires a strong combination of technical expertise, critical thinking, and clear communication. You should be able to troubleshoot under pressure, explain solutions to non-technical users, and resolve issues confidently via voice.

What we’re looking for:

• Outstanding fluency in English with high level of confidence to communicate with native English speakers.
• Proficiency in both Windows and Linux operating systems
• Experience troubleshooting IIS, Windows Services, and VM environments with ability to debug application crashes, registry errors, and permission issues.
• Proficiency in reading and analyzing system or application logs to diagnose problems.
• Organized, with strong communication skills, able to effectively share information with both technical and non-technical audiences.
• Strong problem-solving and troubleshooting skills with basic understanding of computer systems, mobile devices, and common troubleshooting methods.
• Willingness to learn and develop skills in technical support and remote device management.
• Working hours: 44 hours per week.
• Coverage hours: 2 pm – 10 pm EAT

Desirable skills (not required):

• An Associate’s or Bachelor’s degree in one of the following fields is preferred: Information Technology, Computer Science, Network Administration, Cybersecurity
• Familiarity with Windows Server and cloud-based systems (Azure, AWS, GCP)
• Experience troubleshooting boot errors, user profile corruption, and system crashes.
• Familiarity with PowerShell, Bash, or Python is a significant advantage.

What we offer:

• Work-from-home (WFH) arrangement.
• A supportive, collaborative, and high-performance environment at work that supports a life outside work.
• A set of international clients with high standards of excellence.
• An international team.
• Comprehensive training to equip you with the knowledge and skills necessary to excel in the role.
• Plenty of opportunities to learn from, and work with, high-performing colleagues in a fast-paced environment.

How We Operate / Our Values:

• Treat others as you would like to be treated
• Do what you say you’re going to do. Show don’t tell
• Prioritize the listener
• Focus on the facts

If this sounds interesting to you, join us by clicking on Apply! Fresh graduates are also welcome to apply

IMPORTANT NOTES:

• This role is only open to applicants from Kenya.
• Influx never asks candidates to make any payment throughout the entire recruitment process.
• Successful candidates will be contacted only through email ending with @influx.com