Safaricom PLC – Customer Experience Executive
Safaricom PLC, Kenya’s leading telecommunications company, is hiring Customer Experience Executives to provide first-line customer support, resolve queries, and improve service delivery. Key Responsibilities Handle customer queries across digital, phone, and in-person platforms. Provide product information and after-sales support. Maintain service quality and meet satisfaction targets. Report customer trends for service improvement. Qualifications Diploma/Degree in…