Bolt, one of the world’s fastest-growing mobility companies, is seeking a Safety Incident Manager to join its dynamic Nairobi team. This role is central to ensuring the safety and well-being of Bolt’s customers and drivers while maintaining the company’s high standards of accountability and care.
As the Safety Incident Manager, you will oversee critical customer safety incidents from start to finish — managing the response, supporting affected users, and driving long-term safety improvements across Bolt’s operations.
Key Responsibilities:
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Crisis Response: Manage high-impact customer safety cases and handle the complete lifecycle from triage to resolution and post-incident analysis.
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Team Leadership: Lead safety and support specialists, set clear goals, and guide professional development.
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Cross-Functional Collaboration: Work closely with Legal, Policy, and Product teams to resolve complex incidents.
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Process Governance: Refine incident response frameworks and ensure alignment with global standards.
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Operational Excellence: Use data insights to monitor performance and improve safety outcomes.
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Program Management: Drive change initiatives related to safety tools, policies, and regional best practices.
Why Join Bolt?
Bolt is redefining urban mobility through technology, offering ride-hailing, food delivery, and micro-mobility solutions in over 45 countries. As part of this global network, you’ll contribute to shaping a safer and more reliable experience for millions of users worldwide.
How to Apply:
Interested candidates can apply directly through the official Bolt careers page at bolt.eu.
