Safaricom PLC, Kenya’s leading telecommunications company, is hiring Customer Experience Executives to provide first-line customer support, resolve queries, and improve service delivery.
Key Responsibilities
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Handle customer queries across digital, phone, and in-person platforms.
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Provide product information and after-sales support.
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Maintain service quality and meet satisfaction targets.
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Report customer trends for service improvement.
Qualifications
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Diploma/Degree in Business, IT, or related field.
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At least 1 year of customer service experience.
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Strong communication and problem-solving skills.
How to Apply
👉 Apply Here https://www.safaricom.co.ke/about/careers
Deadline: October 5, 2025.
