Are you passionate about operations, problem-solving, and working in a dynamic environment? Glovo Kenya is offering an exciting opportunity for an Operations Specialist to join its Nairobi team.
As one of the fastest-growing tech startups in the region, Glovo connects users with stores and couriers for on-demand deliveries — from groceries to meals and everything in between. The Operations Specialist plays a key role in ensuring that the heart of Glovo’s business — the couriers — run efficiently and effectively.
Your Mission
In this role, you’ll be responsible for managing and supporting Glovo Couriers as they handle daily delivery operations. You’ll ensure smooth workflows, optimize performance, and help the team achieve service excellence.
Your day-to-day tasks will include:
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Recruiting, onboarding, and training couriers.
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Monitoring and improving courier performance and satisfaction.
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Analyzing operational data to boost efficiency.
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Ensuring compliance, safety, and quality service delivery.
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Managing courier equipment and stock control.
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Supporting administrative and reporting functions for the operations team.
What You’ll Bring
To thrive in this role, you’ll need strong communication skills, analytical thinking, and Excel proficiency. You should be motivated, organized, and comfortable working in a fast-paced startup. A Bachelor’s degree in Business, Operations, or a related field is required.
Most importantly, Glovo is looking for individuals with energy, adaptability, and a passion for continuous improvement — people who enjoy teaching, solving problems, and thinking creatively.
📍 Location: Nairobi
🕒 Type: Full-Time
If you’re ready to make a difference in a fast-moving environment, apply through jobs.glovoapp.com and become part of Glovo’s journey to reshape delivery in Kenya!
