Job Vacancies at Waumini Sacco Society Limited
Waumini Sacco is a Savings and Credit Co-operative Society registered in 1980 under the Co-operative Societies Act of the Laws of Kenya. The Sacco primarily mobilizes Savings and Deposits and extends Credit to its members, thereby empowering them economically and socially. Job Vacancies at Waumini Sacco Society Limited
- Call Center Agents
- Risk and Compliance Officer
Call Center Agents
Job Vacancies at Waumini Sacco Society Limited
Some of the Key Responsibilities of this position include, but shall not be limited to:
- Answer calls as well as assist customers who have specific enquiries regarding any of the Sacco’s Products and Services.
- Provide personalized and quality service to the customers.
- Maintain and follow the quality parameters of the Contact Center on every call.
- Troubleshoot technical problems or provide guidance.
- Document all interactions and resolutions in the CRM system
- To follow up with customers issue resolution and provide timely feedback to the customer
- Maintain Complaint redressal ageing report
- Build customer’s interest in the Products and Services offered in the Sacco
- Maintain and improve quality results by adhering to Standard Operating Procedures and recommend ideas on improving procedures
Education and Professional Qualifications
- A University Degree in Communications, PR, or Marketing
- Proficiency in MS Office applications and in using CRM systems and other relevant software.
- Previous experience in the Customer Support role or Call Centre set up is an added advantage
- Excellent communication skills – written and verbal English and Swahili
- Creative problem-solving and analysis skills
- Calm and patient temperament
- Ability to manage multiple tasks and calls efficiently.
- Ability to work under pressure and maintain a positive attitude
Risk and Compliance Officer
Job Vacancies at Waumini Sacco Society Limited
Some of the Key Responsibilities of this position include but shall not be limited to:
- Champion regulatory compliance and work in liaison with all departments to ensure the Sacco is operating in compliance with all laws.
- Keep abreast with all new Laws and Regulations and advise management on new and updates to existing policies to enable operationalization within Sacco.
- Reviewing company policies regarding risk management to ensure compliance with regulations.
- Conducting risk assessments to ensure that the company’s financial systems and processes are functioning properly.
- Transactions and customer screening for Anti-Money Laundering (AML) through daily reports and system-generated alerts, and subsequently close on all alerts generated.
- Carrying out reviews on new onboarded members.
- Liaison with Financial Reporting Centre on daily cash transaction returns, suspicious transactions, and Annual Compliance Assessments.
- Implement and monitorthe implementation of the strategic plan to prevent and mitigate risks.
- Identify emerging risks that present new regulatory, fraud, or money laundering risks. This includes risks associated with new products and services, customer types, geographies, and channels.
- Coordinate the collection of risk information from source systems, departments, and reporting, analyze the data and apply to various key risk areas to update the risk profile.
- Developing and implementing policies and procedures for managing financial risks.
- Communicating and enforcing the AML/CFT compliance culture as per KYC/AML/CFT policies.
- Preparing quarterly report on Sacco risk with an updated risk register. The register should be updated in collaboration with risk champions as approved by the HODs meeting. Such quarterly reports must be presented to the audit committee quarterly by the Internal Audit and Risk Manager.
Education and Professional Qualifications
- Business Degree from a recognized university
- Certified Public Accountant, CPA (K)
- Knowledge of computerized audit techniques and experience in systems audit.
- Member of a recognised Professional Body.
- 5 years’ Relevant experience, three (3) years of which must be in a senior audit position in a financial institution or the co-operatives sector.
- Knowledge of credit and lending principles.
- Adequate knowledge of the Regulatory framework in the financial/Sacco sector will be an added advantage.
Holders of both law and Business degrees are encouraged to apply.
How to Apply for Job Vacancies at Waumini Sacco Society Limited
Interested applicants MUST fill the Waumini Sacco online application form found on the Saccos website www.wauminisacco.com under vacancies, submit together with their current CV giving their day time telephone contact. These (3) referees should be present or previous employers, and a cover letter explaining suitability for the position and the expected salary to hr@wauminisacco.com
Waumini Sacco Job Application Form
Visit Here for Jobs at Waumini Sacco
Please include the POSITION TITLE you are applying for in the subject line of your email.
Apply on or before August 15th, 2025.
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