Front Office Admin Intern at Shikisha Tours and Travel
About the Role
As an Intern Front Office Admin, you’ll play a key role in shaping the first impressions of our travel brand. You’ll be the welcoming face of the company and the first point of contact for clients, both in person and virtually. This Front Office Admin Intern at Shikisha Tours and Travel will immerse you in the heart of our operations, supporting both customer-facing and administrative responsibilities.
You’ll assist in handling client interactions, managing day-to-day front office activities, and supporting our travel consultants and operations teams to ensure seamless service delivery and exceptional guest experiences.
This is an exciting opportunity to gain hands-on experience in the travel and tourism industry, working closely with experienced professionals in a dynamic, fast-paced environment.
What You Can Expect
Main tasks and responsibilities:
- Welcoming clients and guests with warmth and professionalism, both at the front desk and on the phone.
- Assisting with inquiries related to travel packages, booking procedures, and customer support across phone, email, and walk-ins.
- Coordinating and updating travel documents, itineraries, and client booking records.
- Supporting the sales and operations teams with client follow-ups, feedback collection, and itinerary handovers.
- Ensuring the reception area is always organized, stocked with promotional materials, and reflective of the company’s brand.
- Proactively offering travel insights and information to help customers make informed decisions.
- Helping manage front office logistics such as appointment scheduling, filing, printing travel documents, and preparing invoices or receipts.
- Taking part in brainstorming sessions and projects that enhance customer experience and workflow efficiency.
Requirements
What We Expect
About you:
- You are a student or recent graduate in Travel and Tourism, Hospitality, Business Administration, or a related field.
- You’re personable, dependable, and enjoy interacting with people from different backgrounds.
- You’re eager to learn, detail-oriented, and bring a high level of professionalism to your work.
- You’re a strong communicator, both in person and over email or phone, and are comfortable using tools like Microsoft Office or Google Workspace.
- You demonstrate a sense of ownership and initiative, even in an intern role, and are excited to contribute to the company’s mission.
- You’re organized, proactive, and open to feedback to grow your skills in customer service and travel operations.
- Experience is welcome, but more important is your attitude, curiosity, and willingness to learn. If you’re passionate about travel and love delivering great customer service, we’d love to hear from you!
Benefits
At Shikisha Tours and Travel, we believe that growth is a two-way journey. As part of our team, you won’t just gain experience, you’ll be supported every step of the way.
Here’s what we’re offering during your internship:
What You’ll Receive:
Daily Transport Support
- We’ll cater for your transport to and from the workplace to ensure you arrive on time and comfortably.
Upkeep Allowance
- A modest stipend will be provided to support your daily needs as you contribute and grow with us.
Professional Growth
- Gain hands-on experience in front office operations, client engagement, and travel coordination within a dynamic work environment.
Mentorship & Training
- You’ll work alongside experienced professionals who will guide you, offer feedback, and help you sharpen your customer service, administrative, and communication skills.
Exposure to the Travel Industry
- Participate in internal planning meetings, learn how travel packages are built, and get a behind-the-scenes look at how a successful travel company operates.
Letter of Recommendation & Internship Certificate
- Upon successful completion, you’ll receive formal documentation to support your future job or academic opportunities.
