Customer Success Intern at Peach Cars KE
Are you a proactive, people-first problem solver looking to gain hands-on experience in customer success? Do you want to work in a fast-growing, exciting company that’s reshaping the car industry in Kenya? Well, we are looking for Customer Success Intern at Peach Cars KE
𝐿𝑜𝑐𝑎𝑡𝑖𝑜𝑛: 𝑁𝑎𝑖𝑟𝑜𝑏𝑖
𝐸𝑚𝑝𝑙𝑜𝑦𝑚𝑒𝑛𝑡 𝑇𝑦𝑝𝑒: 𝐹𝑢𝑙𝑙-𝑡𝑖𝑚𝑒, 𝐹𝑖𝑥𝑒𝑑-𝑡𝑒𝑟𝑚 𝐶𝑜𝑛𝑡𝑟𝑎𝑐𝑡
As a Customer Success Intern, you’ll get real-world training in customer communication, retention strategies, and market insights while working with different teams to create the best experience for our customers.
Specifically, the Customer Success Intern at Peach can expect to undertake the below-listed tasks and activities, with training provided:
Assist with customer communications:
- Learn how to support the team in communicating with customers through various channels such as phone calls, emails, and text messages, contributing to lead qualification, cold calling, customer surveys, and after-sales check-ins.
Collaborate with teams:
- Work alongside different teams to help improve the customer experience from lead generation to customer conversion.
Support customer retention efforts:
- Assist in following up with customers in the Peach pipeline, learning how to contribute to ongoing retention strategies.
Help analyze market and performance trends:
- Assist with gathering insights to help understand customer needs and improve support by sharing trends with relevant teams.
Assist with customer surveys:
- Participate in collecting feedback from past customers to identify areas for improving support.
Support KPI metrics tracking:
- Help track key performance indicators (KPIs) to make data-driven decisions and support the team in adjusting strategies based on client needs.
𝑾𝒉𝒂𝒕 𝑾𝒆’𝒓𝒆 𝑳𝒐𝒐𝒌𝒊𝒏𝒈 𝑭𝒐𝒓:
- A Bachelor’s degree (Business or related field preferred)
- Strong communication & problem-solving skills
- Basic knowledge of CRM tools (Salesforce, HubSpot, etc.)
- A proactive, eager-to-learn mindset
𝑾𝒉𝒚 𝑱𝒐𝒊𝒏 𝑼𝒔?
- Gain hands-on experience in a fast-paced startup
- Work with a dynamic, supportive team
- Build essential customer success & communication skills
How to Apply
If you’re ready to jumpstart your career and make an impact, apply now!
If you’re excited to kickstart your career in customer experience, please send your resume and
a brief cover letter to careers@peach-technology.com.
Peach Cars is an equal opportunity employer and welcomes applications from individuals of all
backgrounds. We value diversity and inclusion in our workplace.
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