Looking for your next big career move? 🌍 M-KOPA Solar is hiring a Customer Experience Manager – eMobility to join their fast-growing team in Nairobi.
M-KOPA is on a mission to make affordable, high-quality energy and mobility solutions accessible to everyone. With over 400,000 homes connected to solar power and more than 550 new homes joining daily, the company is now expanding its impact in the eMobility sector.
As the Customer Experience Manager – Mobility, you will be responsible for:
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Overseeing end-to-end customer onboarding for motorbike solutions across all retail outlets.
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Monitoring key metrics such as Customer Satisfaction (CSAT) and Net Promoter Score (NPS) to ensure top service delivery.
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Leading process innovation, data-driven improvements, and cross-team collaboration.
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Training and coaching retail staff to provide world-class customer service.
Who They’re Looking For:
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A Bachelor’s degree in business administration or a related field.
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7+ years’ experience in customer experience management, retail operations, or a similar role.
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Strong leadership skills with proven success in mentoring and motivating teams.
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Technical proficiency in MS Office, Google Suite, and CRM systems (e.g., Freshdesk).
Why Work with M-KOPA?
At M-KOPA, you’ll be part of a transformational mission—empowering people with affordable solar energy and mobility solutions while driving meaningful social impact.
📌 Application Deadline & How to Apply
If you are interested and qualified, visit M-KOPA Solar on jobs.ashbyhq.com to apply.
