Are you passionate about helping businesses succeed while leading teams toward excellence? Influx is looking for a Client Success Manager (BPO) to join its Nairobi office.
This role is at the heart of Influx’s operations, where you’ll serve as the primary point of contact for clients, ensuring their needs are not just met but exceeded. From fostering strong partnerships to driving operational success, this position is perfect for professionals with a balance of leadership, communication, and strategic thinking skills.
Key Responsibilities
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Act as the go-to contact for assigned clients, ensuring smooth collaboration and excellent service delivery.
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Lead and mentor teams, building high-performing, motivated individuals.
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Drive service alignment, process adoption, and change management initiatives.
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Work across departments to align client goals with company resources.
Qualifications You’ll Need
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3+ years in a client-facing or customer service role.
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At least 1 year of team management experience.
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Strong leadership, negotiation, and communication skills.
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Experience in B2B environments, BPO, or e-commerce is an advantage.
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Bachelor’s degree in Business, Communications, or related fields.
Tech & Work Requirements
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Stable internet, Windows 11 (i5 processor or above, 8GB RAM).
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Wired headset and a quiet workspace.
This is more than a role—it’s a chance to help global clients thrive while shaping your leadership journey in the fast-paced BPO industry.
📌 Interested candidates can apply via Influx’s application portal.
