Are you passionate about customer service and interested in the banking sector? SBM Bank is inviting applications for the position of Teller in Nairobi. This full-time role is perfect for dynamic individuals who thrive in fast-paced environments and enjoy helping customers with their banking needs.
Role Overview
As a Teller at SBM Bank, you will be responsible for handling all over-the-counter transactions while ensuring accuracy, efficiency, and customer delight. Beyond transactional duties, you will also have the opportunity to generate business leads through daily customer interactions.
Key Responsibilities:
Operational Duties (35%)
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Process cash, cheque, RTGS, TT, and electronic funds transfer transactions.
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Issue Banker’s Cheques and set up standing instructions.
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Conduct snap checks and ensure compliance with money laundering prevention procedures.
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Manage vaults, safe deposit lockers, ATM and branch keys responsibly.
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Perform internal account reconciliations and act as a risk champion at the branch.
Customer Service & Experience (45%)
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Provide excellent customer service by assisting clients with account opening, closures, and digital banking setup.
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Handle queries, resolve issues within turnaround time, and escalate when necessary.
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Assist clients with cheque books, pre-paid cards, credit cards, debit cards, and fixed deposits.
Business Growth & Customer Relationship Management (10%)
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Cross-sell bank products and follow up with clients to activate dormant accounts.
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Support new client acquisition and strengthen customer relationships.
Human Resource & Team Collaboration (10%)
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Work effectively as part of the branch team.
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Attend trainings, submit self-appraisals, and adhere to leave schedules to maintain work-life balance.
Qualifications & Skills:
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Bachelor’s degree in any discipline (minimum second-class honors upper division).
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Minimum B- in KCSE or equivalent.
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Strong communication and interpersonal skills.
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Ability to work under pressure, analytical, and self-driven.
Why Join SBM Bank?
This role offers a unique opportunity to gain hands-on experience in banking operations while contributing to exceptional customer experiences. It’s a chance to grow your career in a supportive, dynamic environment.
How to Apply:
Interested candidates can apply via the SBM Bank careers portal: www.sbmbank.co.ke. Take the first step toward an exciting banking career today!
