If you’re passionate about leadership, banking, and helping businesses grow, the Branch Manager role at Bank of Africa Kenya might be the perfect opportunity to explore. The bank is currently searching for an experienced professional to lead one of its Nairobi branches — a role that blends customer service excellence, financial oversight, team management, and strategic growth.
Key Responsibilities of the Role
The Branch Manager position goes far beyond simply running daily operations. It requires someone who can drive business growth, build strong customer relationships, and maintain a high level of operational efficiency. Some of the core responsibilities include:
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Business Growth: Meeting branch targets by identifying new markets, strengthening client relationships, and pushing product uptake.
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Customer Service Excellence: Ensuring every customer’s experience feels seamless, professional, and responsive.
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Relationship & Risk Management: Monitoring credit risk, nurturing long-term customer relationships, and maintaining compliance with all regulatory standards.
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Operational & Financial Oversight: Ensuring that operations are efficient, accurate, and aligned with the bank’s financial goals.
Academic & Professional Expectations
To qualify for this role, applicants must have a strong academic foundation and proven industry experience. A Bachelor’s degree in Business, Economics, or a related field is required, and candidates with a Master’s degree in Banking or Business enjoy an added advantage.
Applicants should have at least five years’ experience in banking operations, SME banking, or retail lending — with two or more years spent in a managerial role. In-depth knowledge of the Kenyan banking sector, regulatory frameworks, and banking products is essential.
Skills That Make a Strong Candidate
Success in this role requires a combination of leadership and technical skills. Ideal candidates should possess:
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Excellent team leadership and motivation abilities
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Strong marketing and communication skills
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Proven relationship-building skills
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The ability to analyze financial data and make sound decisions
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High levels of integrity, professionalism, and initiative
How to Apply
Candidates interested in joining Bank of Africa Kenya’s leadership team should send their updated CV to:
📧 recruitment@boakenya.com
📅 Deadline: Monday, 8 December 2025
This role offers a significant opportunity to make an impact in the banking sector while contributing to the growth of one of Africa’s reputable financial institutions.
