Family Bank Ltd is seeking an experienced and dynamic professional to join their growing MSME division as a Relationship Manager – MSME Banking. This role is ideal for someone passionate about supporting small and medium enterprises, driving sales, and managing high-value client relationships in a competitive financial sector.

Key Responsibilities

The Relationship Manager will play a central role in expanding and managing a robust MSME portfolio. Your daily responsibilities will include:

• Maintaining excellent client satisfaction while offering a complete suite of MSME financial solutions

• Prospecting for new clients and converting potential leads into long-term banking relationships

• Driving sales across MSME products such as loans, deposits, and investment offerings

• Conducting credit assessments, loan structuring, client interviews, and evaluating risk profiles

• Upholding high ethical and professional standards in all client interactions

• Leveraging existing client networks to cross-sell Family Bank’s financial services

• Monitoring portfolio performance and ensuring NPLs remain within set thresholds

• Working closely with Credit, Risk, and Business Intelligence teams to minimize impairments

• Ensuring daily recoveries are done and maintaining NPLs below target

• Enforcing strict compliance with KYC, AML, and all regulatory guidelines

• Supporting timely loan processing by coordinating with the Credit Department

• Ensuring complete documentation before loan drawdowns

• Performing any additional duties as assigned

What You Need to Qualify

To succeed in this role, candidates must have:

• A Bachelor’s degree in Finance, Business Administration, or a related field

• At least 7 years of experience in MSME banking, with 5 years in business development

• Strong credit evaluation skills and experience in structured financing

• Proven success in building relationships with MSME clients

• Excellent communication, negotiation, and presentation skills

• Ability to operate in a fast-paced environment and meet performance targets

A Master’s degree and additional certifications are an added advantage.

Core Attributes Required

Family Bank is looking for candidates with:

• Strong business acumen and deep knowledge of MSME products

• Confidence in deal negotiation and closing

• Outstanding interpersonal skills for engaging MSME clients

• Ability to work under tight deadlines while maintaining professionalism

How to Apply

All applications must be submitted via email to:
📩 recruitment@familybank.co.ke

🗓 Deadline: 22nd November 2025
⚠️ Please note: Canvassing will lead to automatic disqualification, and only shortlisted candidates will be contacted.