Absa Bank Limited, one of Kenya’s most respected financial institutions, is inviting applications for the role of Universal/SME Banker based in Naivasha, Nakuru County.
This is an excellent opportunity for professionals passionate about business banking, customer engagement, and sales growth. The Universal/SME Banker will play a key role in driving branch performance, nurturing client relationships, and expanding Absa’s market reach.
💼 Key Responsibilities
Business Growth (60%)
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Implement branch sales strategies to attract new clients and increase wallet share from existing customers.
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Understand Absa’s full range of retail and business banking products to meet customer needs effectively.
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Collaborate with cross-functional teams such as Asset Finance, Direct Sales, and Bancassurance to maximize sales.
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Conduct continuous market intelligence to identify emerging trends and business opportunities.
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Deliver excellent service by ensuring fast account onboarding, quality sales, and prompt issue resolution.
Risk & Compliance (10%)
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Adhere to Absa’s internal controls, AML/KYC regulations, and operational risk requirements.
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Ensure accurate documentation, correct product booking, and income collection.
Customer Experience (20%)
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Maintain high customer satisfaction by meeting service turnaround times.
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Manage customer feedback and ensure swift resolution of complaints.
Team Collaboration (10%)
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Support capacity building, e-learning, and teamwork within the branch.
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Contribute to a culture of growth, transformation, and performance excellence.
🎓 Qualifications
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Business-related degree (BA/BSc/HND).
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Proven experience in sales and banking operations.
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Familiarity with bank products, including loans, savings, and credit cards.
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Strong interpersonal skills and a track record of meeting sales targets.
📨 How to Apply
Interested candidates should apply through the Absa Bank career portal at absa.wd3.myworkdayjobs.com.
Take the next step in your banking career and join a trusted brand that values innovation, integrity, and customer excellence.
