Influx is hiring Technical Support Agents to deliver exceptional customer experiences while solving complex technical challenges. This is more than a standard support role—it’s an opportunity to grow your skills in customer service, APIs, and e-commerce systems.
What You’ll Do
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Act as the first point of contact for customers via email, chat, and other support channels.
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Troubleshoot a variety of issues, from basic inquiries to complex cases like debugging APIs and resolving platform issues on systems like Stripe and Shopify.
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Log, manage, and follow up on support tickets with precision and professionalism.
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Gain a strong understanding of clients’ businesses (including e-commerce and shipping platforms) to resolve problems effectively.
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Work with internal teams to escalate and resolve high-level technical issues.
What You’ll Need
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Experience in troubleshooting complex systems.
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Familiarity with Postman for API testing is a big plus.
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Ability to read log files and use basic scripting to resolve issues.
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Knowledge of SQL will give you an edge.
If you are detail-oriented, tech-savvy, and passionate about customer service, this could be the perfect role for you.
👉 Method of Application:
Interested and qualified candidates should apply via Influx careers.
