Bolt, one of the fastest-growing mobility platforms in Africa, is looking for an Operations Specialist – Riders to join its Nairobi team. This role is perfect for someone who thrives in operations, customer experience, and marketplace growth.
What You’ll Do
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Drive the growth of Bolt’s Comfort category through onboarding and adoption campaigns.
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Support the expansion of Bolt Send by bringing new couriers and retailers onboard.
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Improve rider experience by conducting audits, updating pick-up and drop-off (PUDO) points, and enhancing signage.
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Assist in scaling Scheduled Rides by onboarding drivers and optimizing conversions.
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Collaborate with Rider Support and Communications to address complaints and build better strategies.
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Scout and secure high-traffic venues to make rider access smoother and more convenient.
Who You Are
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Have 3–5 years’ experience in operations, account management, or customer experience.
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Comfortable with data and performance tracking tools.
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Execution-driven with strong ownership of tasks.
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Collaborative and able to work across different teams.
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Customer-focused, always using rider feedback to improve services.
Why Work at Bolt?
Bolt offers a dynamic environment where your work has a direct impact on how thousands of riders experience the platform every day. This role is about improving accessibility, efficiency, and customer satisfaction.
👉 How to Apply: Submit your application directly via Bolt’s official website.
