Job Vacancies at Royal Mabati Factory Ltd
Royal Mabati is a distinguished leader in the roofing industry, committed to delivering exceptional solutions and products. Since our establishment in 2005 and incorporation in 2015, our state-of-the-art factory in Nairobi has been setting the benchmark for roofing excellence. Job Vacancies at Royal Mabati Factory Ltd
Jobs at Royal Mabati
- Sales Coordinator Intern
- Mechanical Technician Intern
- Videographer
- Graphic Designer
- Digital Marketer
- Customer Insight Representative
- Customer Care Manager
- Assistant Marketing Manager
- ICT Project Manager
- Sales Representative
- Tele Customer Care Associate
Mechanical Technician Intern
Job Vacancies at Royal Mabati Factory Ltd
Royal Mabati Factory Ltd is offering an opportunity for a Mechanical Technician Intern. Are you a recent graduate or ongoing student in Mechanical Engineering seeking hands-on industry experience? This is a chance to work in a high-performance manufacturing environment and build practical technical skills.
The Mechanical Technician Intern will assist in the inspection, maintenance, and repair of factory equipment to ensure operational efficiency. This role provides practical, hands-on experience in
preventive and corrective mechanical maintenance, contributing to the continuous improvement of plant performance.
Key Skills & Qualifications:
- Education: A Diploma or Degree (ongoing or completed) in Mechanical Engineering,
Mechatronics, or a related technical field from a recognized institution. - Must have completed at least Stage III (or equivalent) of coursework.
- Basic understanding of mechanical systems and maintenance procedures.
- Familiarity with common hand tools and mechanical repair techniques.
- Strong willingness to learn, adapt, and work in a fast-paced manufacturing environment.
- Good communication, time management, and teamwork skills.
Key Competencies
- Assist in conducting routine mechanical maintenance and equipment inspections.
- Participate in diagnosing mechanical faults in pumps, conveyors, hydraulic systems, and motors.
- Support implementation of preventive maintenance schedules (AM & PM).
- Help document maintenance tasks and update equipment logs.
- Collaborate with the maintenance and production teams during machine servicing.
- Learn to operate maintenance tools and adhere to workplace safety standards (OSHA compliance).
- Assist in inventory checks of spare parts and tools.
- Participate in cleaning and inspection support activities during machine downtime.
- Carry out other maintenance-related duties as assigned by the supervisor.
Customer Care Manager
Job Vacancies at Royal Mabati Factory Ltd
Royal Mabati Factory Ltd is hiring a Customer Care Manager. Do you have a proven track record in leading call center or customer service teams? We’re seeking a passionate leader to oversee client satisfaction, service delivery standards, and continuous improvement in customer experience.
The Customer Care Manager will lead the team to ensure top customer satisfaction. They will handle inquiries, resolve complaints, and enhance service strategies. The role includes managing interactions, tracking performance, and improving processes.
Key Skills & Qualifications:
- Education: Bachelor’s degree in Business Admin, Customer Service, Communication, or related field (minimum requirement).
- Experience: 3-5 years in customer service, with at least 2 years in a supervisory or managerial role;
preferably in a manufacturing or industrial setup. - Professional training in CRM, Call Center Management, or CX is an added advantage.
- Strong computer literacy; must be proficient in MS Office (Excel, Word, Outlook).
- Working knowledge of inventory, production flow, and dispatch processes is essential.
- Proven leadership and team management skills; to supervise and motivate customer care agents.
- Ability to develop and implement service procedures and SOPs that drive consistency and
excellence. - Skilled in conflict resolution and de-escalation, especially under high-pressure scenarios.
- Experience in analyzing feedback and tracking KPIs; with a sharp eye for service improvement.
- Capable of coordinating with production, sales, and logistics to close service loops and resolve
issues fast.
Key Competencies
- Strong leadership and team management skills; to oversee customer care agents effectively.
- Proven ability to develop and implement SOPs; ensuring smooth, structured service delivery.
- Skilled in managing high call and query volumes; thriving under pressure in fast-paced setups.
- Conflict resolution and de-escalation skills; handling complaints with calm and clarity.
- Ability to coordinate with production, dispatch, sales, and logistics; resolving issues swiftly.
- Experience in analyzing feedback and service data; identifying trends and service gaps.
- Competency in training, coaching, and mentoring teams; boosting performance and morale.
- Strong problem-solving skills and data-driven decisions; even under tight pressure.
- High attention to detail in complaints and delivery issues; no gaps, no guesswork.
- Strategic thinking to align service with business goals; driving continuous improvement.
Graphic Designer
Job Vacancies at Royal Mabati Factory Ltd
Royal Mabati Factory Ltd is hiring a Graphic Designer. Are you a creative visual communicator with skills in design, photography, and content creation? Join our marketing team and bring our brand to life through compelling digital and print media.
Do you have a sharp eye for design, a passion for photography & videography, and top-notch creativity? Royal Mabati Factory Ltd is looking for a Graphic Designer to bring our brand to life through visuals that inspire and sell.
Key Skills & Qualifications:
- Education: A Degree or Diploma in Graphic Design, Fine Arts, Communication Design, or related field.
- Minimum 2 years of experience in design and multimedia production.
- Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro).
- Photography and basic video editing skills are required.
- Attention to visual detail and aesthetics
- Ability to manage multiple projects and meet deadlines
- Excellent creative and communication skills
- Knowledge of color theory, typography, and branding
Key Competencies
- Design marketing collateral including flyers, brochures, social media graphics, and packaging.
- Capture and edit high-quality photographs and videos.
- Collaborate on video projects with the creative team.
- Maintain brand visual identity across platforms.
- Stay updated on design trends, tools, and visual storytelling methods.
Digital Marketer
Job Vacancies at Royal Mabati Factory Ltd
Royal Mabati Factory Ltd is hiring a Digital Marketer. Are you passionate about digital campaigns, SEO, content marketing, and social media performance? We’re looking for a creative and analytical professional to drive our online visibility and engagement.
Do you have a sharp eye for design, a passion for photography & videography, and top-notch creativity? Royal Mabati Factory Ltd is looking for a Graphic Designer to bring our brand to life through visuals that inspire and sell.
Key Skills & Qualifications:
- Education: Bachelor’s Degree in Marketing, Digital Media, IT, or related field.
- Minimum 2 years of hands-on experience in digital marketing.
- Certification in Google Ads, Meta Ads, or SEO (preferred).
- Proficiency in WordPress, CMS platforms, and data analytics tools.
Key Competencies
- Manage Google Ads, Meta Ads, and PPC campaign performance.
- Develop SEO strategies and manage website content.
- Oversee social media calendars, content creation, and engagement.
- Generate reports using Google Analytics and Meta Business tools.
- Coordinate with the creative team to produce digital content.
- Data-driven decision-making skills
- Excellent content planning and writing abilities
- Familiarity with modern digital trends and tools
- Strong analytical and project management skills
Customer Insight Representative
Job Vacancies at Royal Mabati Factory Ltd
Royal Mabati Factory Ltd is hiring a Customer Insight Representative. Do you enjoy analyzing customer behavior, gathering feedback, and generating insights that drive service excellence? We are seeking a data-savvy communicator to help us stay connected to our customers’ needs.
Are you passionate about understanding customer behavior, analyzing feedback, and driving improvements that matter? Royal Mabati Factory Ltd is looking for a Customer Insight Representative to be the voice of the customer and help us enhance service delivery and customer satisfaction.
As a Customer Insight Representative, you will be responsible for gathering and analyzing customer feedback from various channels and turning it into actionable insights that improve our products, services, and customer experience.
Key Skills & Qualifications:
- Education: Bachelor’s Degree in Business, Marketing, Communication, Statistics, or a related discipline.
- At least 1 year of experience in a research, insights, or customer service role.
- Strong analytical and problem-solving skills
- verbal and written communication
- Proficiency in CRM systems (HubSpot, Salesforce, Zoho) and MS Office
- Empathetic, detail-oriented, and results-driven
- Able to manage multiple feedback channels and prioritize key insights
- Team player with a customer-first mindset
Key Competencies
- Collect customer feedback via surveys, interviews, reviews, and support channels
- Analyze trends in feedback and prepare weekly/monthly insight reports
- Identify pain points in the customer journey and suggest improvements
- Collaborate with departments (Sales, Marketing, Production) to share findings
- Track and report customer satisfaction metrics such as NPS and issue resolution
Assistant Marketing Manager
Job Vacancies at Royal Mabati Factory Ltd
Royal Mabati Factory Ltd is hiring an Assistant Marketing Manager. Are you a dynamic marketing professional with experience in strategy, brand development, digital campaigns, and team coordination? We are looking for a results-driven leader to support the marketing department’s growth and execution.
Are you a creative and driven marketing professional with leadership potential? Join Kenya’s top manufacturing brands as our next Assistant Marketing Manager and help us take our campaigns and brand visibility to the next level!
Key Skills & Qualifications:
- Education: Bachelor’s degree in Marketing, Business, or related field
- 2+ years of experience in marketing (manufacturing industry preferred)
- Proficiency in digital marketing platforms (Meta Ads, Google Ads, etc.)
- Strong project management and organizational skills
- Excellent communication, interpersonal, and team leadership ability
- Creativity and attention to detail in all marketing materials
- Experience in graphic design or content tools is a plus
- Loyal, confidential, and committed to brand integrity
Key Competencies
- Support the Marketing Manager in implementing strategic marketing plan
- Manage daily marketing operations and team coordination.
- Assist in planning and execution of digital and traditional campaigns.
- Supervise social media, online ads (Meta, Google), and content delivery.
- Ensure accurate and timely reporting (daily, weekly, monthly).
- Help in organizing events, exhibitions, and CSR activities.
- Participate in media interviews and promotional activities.
- Contribute to content creation and voice-overs for brand marketing.
- Manage customer relationships and respond to inquiries.
ICT Project Manager
Job Vacancies at Royal Mabati Factory Ltd
Royal Mabati Factory Ltd is looking for an experienced ICT Project Manager. Do you have a background in ICT systems, ERP, software development, and infrastructure deployment? If you’re a certified project manager ready to lead strategic digital projects, this role is for you.
Royal Mabati Factory Ltd is a leading manufacturer and supplier of quality roofing and steel construction materials in Kenya. We are seeking to recruit a highly skilled and experienced ICT Project Manager to lead and oversee the execution of diverse ICT projects across the organization. The role will ensure the timely, cost-effective and efficient delivery of strategic IT initiatives that support our operational and digital transformation goals.
Key Skills & Qualifications:
- Education: Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, or a related discipline from a recognized institution.
- Professional certification in Project Management (e.g., PMP, PRINCE2, Agile) is required.
- Additional training in ICT governance, systems integration, or cybersecurity is an added advantage.
- Minimum 5 years’ experience in ICT project management, preferably within a manufacturing or industrial setting.
- Strong knowledge of ICT systems, network infrastructure, ERP platforms, and software development lifecycles.
- Proven proficiency in project management tools (e.g., MS Project, Jira, Trello, Asana).
- Excellent leadership, stakeholder engagement, budgeting, and team coordination skills.
- Ability to manage multiple high-impact projects concurrently under strict timelines.
Key Competencies
- Lead the planning, execution, monitoring, and closure of ICT projects involving ERP systems, infrastructure, and digital solutions.
- Develop project strategies, budgets, timelines, and risk mitigation frameworks aligned with business objectives.
- Coordinate and supervise internal project teams, vendors, and consultants.
- Ensure adherence to ICT governance, cybersecurity policies, and compliance with Kenya’s Data Protection Act.
- Conduct system testing, user acceptance testing (UAT), post-implementation reviews, and documentation.
- Provide regular reports to senior management on project progress, KPIs, risks, and outcomes.
- Promote knowledge sharing and adoption of new systems across departments.
Sales Coordinator Intern
Job Vacancies at Royal Mabati Factory Ltd
Royal Mabati Factory Ltd is seeking a Sales Coordinator Intern.
Are you a student or recent graduate eager to gain practical experience in sales operations, reporting, and client follow-up? Start your career journey with us.
Royal Mabati Factory Ltd, a leader in roofing and steel solutions, is seeking a motivated Sales Coordinator Intern. The role offers hands-on experience in sales operations, customer service, and coordination, with responsibilities including order processing, follow-ups, and data management.
Key Skills & Qualifications:
- Education: Currently pursuing or recently completed a Diploma or Bachelor’s Degree in Sales & Marketing, Business Administration, Commerce, or a related field from a recognized institution.
- Must be available for a full-time internship during the specified period.
Key Competencies
- Basic understanding of sales and customer service workflows
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Good verbal and written communication skills
- Accuracy in data entry and record keeping
- Record customer orders and assist with verification and coordination for processing and delivery.
- Follow up with customers to confirm delivery timelines, order status, and resolve basic inquiries.
- Maintain and update sales records, CRM systems, and databases.
Prepare quotations, proformas, and other sales-related documentation. - Assist in generating daily/weekly reports on sales activity and performance.
- Support coordination between the sales team, production, finance, and logistics departments.
- Participate in internal sales meetings and contribute insights from customer interactions.
- Take part in on-the-job training and product familiarization sessions.
Sales Representative
Job Vacancies at Royal Mabati Factory Ltd
Royal Mabati Factory Ltd is hiring a Sales Representative. Are you a driven sales professional with strong interpersonal skills and a valid driving license? We’re looking for someone who can actively promote our products, engage clients, and support market growth.
The Sales Representative will be responsible for executing sales activities, managing customer relationships, processing orders, and coordinating delivery logistics. The role involves regular travel, field visits, and working closely with internal departments to ensure customer satisfaction and efficient service delivery.
Key Skills & Qualifications:
- Education: A Diploma or Bachelor’s Degree in Sales & Marketing, Business Administration, or a related field from a recognized institution.
- Must hold a valid and active driving license with a clean driving record.
Key Competencies
- Minimum 2 years of field sales experience preferred, especially in manufacturing or construction sectors.
- Familiarity with GPS, route planning, and the Kenyan road network.
- Excellent communication, negotiation, and interpersonal skills.
- Identify new customers and grow existing accounts within the assigned territory.
- Conduct market visits, product demonstrations, and sales presentations.
- Process orders and coordinate with production and dispatch teams to ensure timely delivery.
- Build and maintain long-term client relationships and conduct regular follow-ups.
- Deliver samples and occasionally assist in order deliveries, particularly in remote areas.
- Drive safely to client locations while adhering to traffic and company policies.
- Collect payments and follow up on outstanding credit balances.
- Maintain accurate records in CRM systems and submit periodic sales reports.
- Participate in marketing activations, exhibitions, and brand awareness campaigns.
- Share market intelligence and customer feedback with the team to support continuous improvement.
Tele Customer Care Associate.
Job Vacancies at Royal Mabati Factory Ltd
Royal Mabati Factory Ltd is hiring a Tele Customer Care Associate. Are you a confident communicator with experience in customer service and high-volume calls? Join our team and help deliver excellent service to our valued customers across the country.
Royal Mabati Factory Ltd is a leading manufacturer and supplier of top-quality roofing and steel construction materials. We are seeking to recruit a professional, customer-focused, and results-driven Tele Customer Care Associate to join our Customer Department.
The role involves handling inbound and outbound calls, addressing customer queries, following up on complaints, updating records in CRM systems, and ensuring a seamless and professional customer experience in line with company standards.
Key Skills & Qualifications:
- Education: A Diploma or Bachelor’s Degree in Customer Service, Communication, Business Administration, Marketing, or a related field from a recognized institution.
- Certification in Customer Service, Call Centre Operations, or CRM software. (Added Advantage)
- Minimum 1-3 years of experience in a customer service or contact center environment.
- Hands-on experience with CRM systems such as Freshdesk, Zoho Desk, or Zendesk.
- Proficiency in CRM and call center technology
- Excellent spoken and written communication (English & Kiswahili)
- Strong listening, problem-solving, and interpersonal skills
- Ability to work under pressure and handle multiple interactions
Key Competencies
- Handle high-volume inbound and outbound calls with professionalism.
- Respond to inquiries on orders, payments, delivery, and return policies.
- Log all customer interactions accurately in CRM systems.
- Resolve customer complaints within agreed Service Level Agreements (SLAs).
- Educate customers on new products, services, and promotions.
- Collaborate with Sales, Finance, and Logistics to address customer needs.
- Follow communication protocols, call scripts, and escalation procedures.
- Submit regular reports on call metrics, complaints, and feedback trends.
- Promote upselling and cross-selling where appropriate.
Videographer
Job Vacancies at Royal Mabati Factory Ltd
Royal Mabati Factory Ltd is hiring a Videographer. Do you have hands-on experience in professional video production, editing, and content storytelling? We’re looking for a creative professional to deliver engaging content for marketing and corporate use.
Royal Mabati Factory Ltd is looking for a talented Videographer to bring our brand to life through compelling visual storytelling. If you’re creative, tech-savvy, and passionate about videoproduction, this is your chance to work on impactful projects that support marketing, product promotion, and brand growth.
Key Skills & Qualifications:
- Education: A degree, diploma, or professional certification in Film Production, Media Studies, Communication, or a related field.
- Demonstrable experience in professional videography and editing.
- Proficiency in video editing software and knowledge of production techniques.
- Strong visual storytelling skills and creative sensibility.
- Excellent time management, planning, and communication abilities.
- Ability to work under pressure and meet tight deadlines.
- High level of professionalism, attention to detail, and commitment to quality.
Key Competencies
- Plan, shoot, and edit professional video content for marketing campaigns, product showcases, client testimonials, and corporate communications.
- Collaborate with the marketing team to develop scripts, storyboards, and shot lists.
- Operate and maintain production equipment including cameras, lighting, and audio tools.
- Conduct post-production editing using industry-standard software (e.g., Adobe Premiere Pro, Final Cut Pro, DaVinci Resolve).
- Archive video content with appropriate metadata and version control.
- Ensure brand consistency and alignment with organizational objectives in all visual content.
- Stay updated on videography trends, tools, and best practices.
- Provide coverage for corporate events, livestreams, and internal communications as required.
How to Apply for Job Vacancies at Royal Mabati Factory Ltd
Apply Here
Send your CV, cover letter, and letter of introduction from your institution to hr@royalmabati.com
- Sales Coordinator Intern
- Mechanical Technician Intern
- Videographer
- Graphic Designer
- Digital Marketer
- Customer Insight Representative
- Customer Care Manager
- Assistant Marketing Manager
- ICT Project Manager
- Sales Representative
- Tele Customer Care Associate
Application Deadline: Friday, 15th August
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