Jobs at Avenue Healthcare
About Avenue Healthcare
Avenue Healthcare is one of the leading private healthcare groups in East Africa, running 3 Hospitals and 16 Medical Centres across Kenya, and a Homecare business. With over 25 years in the healthcare industry, Avenue Healthcare runs 300 hospital beds with over 1,000 staff members, and more than 400 specialists, and serves over 400,000 patients annually, offering primary, secondary, and tertiary healthcare services. Jobs at Avenue Healthcare
Avenue Healthcare Careers
- Care Manager
- Receptionist
Receptionist
Jobs at Avenue Healthcare
Job Objective/ Purpose:
Manage the reception professionally at all times and ensure that all visitors, patients, and clients are accorded timely, professional, and compassionate service.
Key Responsibilities:
- Welcoming and assisting patients with Registration, completing necessary forms and documentation, as well as ensuring that all information acquired is accurate and current.
- Processing admissions and clearing the patient for discharge.
- Communicating with insurance companies for preauthorization and to verify coverage for services provided by the hospital.
- Ensuring that all the procedures/systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients, i.e., Staff, GOP’s, AHC prepaid and credit/ insurance clients.
- Ensure that all incoming telephone calls are directed or transferred to the respective departments/ offices.
- Ensure client satisfaction through quality of service, communication, feedback, escalation, and caring attitude, and demonstrate follow-up.
- Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
- Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
- Maintain patient privacy and confidentiality at all times.
- Any other duty as assigned by the supervisor.
Person Specification
- Diploma /Degree in Health Records and Management
- 2+ years’ experience in a similar role, preferably in a Hospital set-up
- Customer-focused and results-oriented
- Strong interpersonal skills, teamwork abilities, and communication skills.
- Highly responsive, ethical, and responsible
Care Manager
Jobs at Avenue Healthcare
Job Objective/Purpose
To monitor ongoing quality, productivity, efficiency, and cost effectiveness of services and liaison person with third-party payers.
Key Responsibilities
- Conducts daily inpatient rounds of the specific scheme beneficiaries admitted to the hospital. To ensure timely and appropriate admission, diagnosis, and treatment, care of patients, and advise the hospital and the corporation accordingly.
- Ensure only authentic pre-authorizations are issued for clients seeking medical services in collaboration with the clinical medical team.
- Draw monthly reports for specific corporate clients, inclusive of trends, analysis, and market intelligence for improved business development
- Liaise daily with other concerned units, especially credit control and the clinical department, to seek amicable solutions to problems related to our billing and invoicing system.
- Conduct a regular review of the case process to identify gaps to enhance profitability as well as efficiency and effectiveness in the case management process.
- Enhance customer experience – establish and maintain good relationships with external and internal stakeholders such as underwriter’s, brokers, agents, and policyholders.
- Source, analyze and provide relevant information to the management for further decision making.
- Support development of a preventative care program through health talks, wellness, which is a key value proposition to the hospital business chronic disease management program.
- Prepare the business reports on a daily or weekly basis as and when need be.
- Ensure incidents are documented by respective staff and discussed with the head of department at all times.
- Attend inter-phasing departmental meetings and convene meetings every fortnight to identify gaps in care co-ordination in-order to improve services.
- Collaborate and coordinate with other departments, Consultants and other Clinicians to improve overall health service delivery in the department.
- Conduct continuous impact assessments and identify the most appropriate strategies to bridge established gaps in order to enhance efficiency in service delivery.
- Induction of new staff working in interphasing departments as per the departmental/unit procedure manuals.
- Continuously improve the hospital business NPS
- Any other duty as assigned by the supervisor in line with the job description.
Person Specification
- Kenya Registered Community Health Nurse or Kenya Registered
- Nurse / Midwife with 3 years’ experience and above or other relevant qualification
- Certificate in computer application skills from a recognized institution.
- Valid Kenyan nursing practice license.
- Up-to-date BLS certificate
- 3 years of proven experience as a care manager
- In-depth knowledge of health and safety guidelines and procedures
- Extensive knowledge of insurance policies
- Knowledge of legal regulations and best practices in healthcare
- Excellent knowledge of emergency care
How to Apply for Jobs at Avenue Healthcare
Apply Here
Apply by 23rd July 2025
Only shortlisted candidates will be contacted. Avenue Healthcare is an Equal Opportunity Employer.
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